
Type ipconfig /flushdns and press the enter key on your keyboard to clear the DNS cache.ġ0. Open a command prompt (in Windows, click the Start button, type cmd and select the command prompt from the menu. If you receive a message that the action can’t be completed because a file is Open or that you need Administrator permission to delete a file, click the Skip button.
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In some cases, it will not. Open the Tracing folder and delete all files inside of it.

Locate the sip_YourProfileName folder and delete it if it exists. Close all other Office Applications.Ĭ:\Users\\AppData\Local\Microsoft\Office\16.0\Lync – you can get here quickly by going to Start > Run > %appdata$% > Enter.ħ. Click the gear, choose File> Exit to exit and close Skype. In the pop-up window to forget sign in info, click Yes.ĥ. On the Sign In window, choose the link to Delete my sign-in info.Ĥ. Choose File – Sign Out to log out of Skype for Business.ģ. In the Skype main windows, click the gear in the top right-hand corner.Ģ. To fix this problem without re-installing Microsoft Office or Skype, clear the Skype Cache by doing the following (which I found in an MS Support forum here.)ġ. We can see that the emoticons have been replaced by (rock)(dance).
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